Privacy Policy

Effective Date: June 17, 2025

Welcome to Tawfiq (referred to as "we," "our," or "the Website"). We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL], purchase our grape-shaped handmade cold process soap products, or interact with us.

Information We Collect

When you visit or make a purchase, we may collect the following types of personal information:

• Information You Provide Directly:
  • Contact Information: Your name, email address, mailing address, billing address, and phone number.
  • Payment Information: Credit card numbers (processed securely by a third-party payment processor; we do not store them directly) and billing address.
  • Account Information: Your username and password if you create an account.
  • Communication Information: Information you provide when you contact us via email, live chat, or social media.
• Information Collected Automatically:
  • Device Information: Your IP address, browser type, operating system, and device identifiers.
  • Usage Information: How you use our website, such as pages visited, links clicked, time spent on the site, and referring sources. We may use cookies, web beacons, and similar technologies to collect this information.

How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders and Deliveries: To fulfill your purchases, process payments, manage orders, ship products, and provide related customer service.
• To Manage Your Account: To create and maintain your account and manage your preferences.
• To Improve User Experience: To personalize your shopping experience, understand and analyze website usage trends, and improve our website, products, and services.
• For Marketing and Promotions: With your consent, to send you marketing communications about our products, promotions, and updates. You can opt out of these communications at any time.
• For Customer Service: To respond to your inquiries, provide support, and resolve any issues you may encounter.
• For Security and Fraud Prevention: To detect, prevent, and respond to potential fraud, unauthorized transactions, and other illegal activities.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to assist us in operating our business, such as payment processing, order fulfillment, shipping, website hosting, data analysis, and marketing services. These service providers only access your personal information to the extent necessary to perform their services and are obligated to protect your information.
• Legal Requirements: We may disclose your information when required by law or in response to valid legal processes, such as a subpoena or court order.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• To Protect Our Rights: We may disclose information to protect the rights, property, or safety of Tawfiq, our customers, or the public.

Your Rights and Choices

As our customer, you have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information.
• Opt-out of Marketing: You can opt out of receiving our marketing communications by clicking the "unsubscribe" link at the bottom of our marketing emails or by contacting us.
• Cookie Preferences: Most web browsers are set to accept cookies by default, but you can adjust your browser settings to reject cookies or to alert you when a cookie is being sent. Please note that disabling cookies may affect certain functionalities of the website.
• Data Deletion: You can request that we delete your personal data, though some information may need to be retained for legal or legitimate business purposes.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices. Any changes will be posted on this page. We encourage you to review this policy periodically for the latest information.