Terms of Service

Effective Date: June 17, 2025

Welcome to Tawfiq (referred to as "we," "our," or "the Website"). These Terms of Service (hereinafter, "Terms") govern your access to and use of the website [Your Website URL] (the "Website") and any products and services we offer. By accessing or using this Website, you agree to be bound by these Terms, along with our Privacy Policy, Shipping Policy, and Return Policy (collectively, the "Policies"). If you do not agree to these Terms and Policies, please do not use this Website.

1. Website Access and Use

• Access Grant: We grant you a limited, non-exclusive, non-transferable license to access and use this Website solely for your personal, non-commercial purposes.
• User Conduct: You agree to comply with all applicable laws and regulations when using this Website. Unauthorized use of any content on this Website is strictly prohibited.

2. Product Information and Orders

• Product Descriptions: We strive to ensure that all product descriptions, images, and prices on the Website are accurate. However, we do not warrant that product descriptions or other content are complete, accurate, current, or error-free. Handmade soaps may exhibit slight variations in color, shape, or size, which are characteristic of artisanal products.
• Pricing: All prices are listed in United States Dollars (USD). We reserve the right to change product prices at any time without prior notice.
• Order Acceptance: Submitting an order constitutes an offer to purchase products. All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or product descriptions, suspected fraud, or if your order violates these Terms.
• Order Confirmation: Once we accept your order, you will receive an order confirmation email. This email does not constitute a binding contract and merely confirms our receipt of your order.
• Payment: You agree to pay the stated price for all purchases made through this Website, along with any applicable shipping fees and taxes. All payments are processed through secure third-party payment processors.

3. Shipping and Delivery

• Shipping Policy: The shipping and delivery of products are governed by our Shipping Policy, which forms part of these Terms. Please refer to that policy for detailed information regarding processing times, shipping methods, costs, order tracking, and international shipping.
• Risk of Loss: Title and risk of loss for products pass to you upon our delivery of the products to the carrier.

4. Returns and Refunds

• Return Policy: Product returns and refunds are governed by our Return Policy, which forms part of these Terms. Please refer to that policy for detailed information regarding return eligibility, process, and refund conditions.

5. Intellectual Property

• Ownership: This Website and all of its content, including but not limited to text, images, logos, designs, graphics, videos, software, and any other materials (collectively, "Content"), are the property of Tawfiq or its licensors and are protected by copyright, trademark, and other intellectual property laws.
• Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use this Website solely for personal, non-commercial use. Unauthorized use of any Content on this Website is strictly prohibited.
• Trademarks: The Tawfiq name and logo are our trademarks. You may not use these trademarks without our prior written consent.

6. Prohibited Uses

You agree not to use this Website for any unlawful purpose or any purpose prohibited by these Terms, including but not limited to:

• Violating any applicable federal, state, local, or international law or regulation.
• Engaging in or promoting fraudulent, illegal, or unauthorized activities.
• Interfering with or disrupting the proper working of the Website or the servers or networks connected to the Website.
• Uploading or transmitting material that contains viruses, malicious code, or any other harmful software.
• Collecting or storing personal information about other users without their express consent.
• Impersonating any person or entity.

7. Disclaimer of Warranties

• This Website and all products and services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
• We do not warrant that the Website will operate uninterrupted, error-free, or free of viruses, nor do we guarantee the accuracy, completeness, or reliability of the content.
• To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Tawfiq, its directors, officers, employees, or affiliates be liable for any direct, indirect, incidental, special, punitive, or consequential damages (including, without limitation, lost profits, lost data, or business interruption) arising out of or in connection with your use or inability to use the Website or its products, even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitation may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Tawfiq and its directors, officers, employees, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your breach of these Terms or your violation of any law or the rights of a third party.

10. Governing Law and Dispute Resolution

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of [Your State, e.g., Delaware], without regard to its conflict of law principles.
• Dispute Resolution: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Website shall first be resolved through good-faith negotiation. If not resolved by negotiation, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in [Your City/County, Your State, e.g., New Castle County, Delaware].

11. Changes to Terms

We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after such changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically for the latest information.

12. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

13. Entire Agreement

These Terms, along with the Policies, constitute the entire agreement between you and Tawfiq regarding your use of the Website and products and supersede any prior or contemporaneous communications, whether oral or written, between you and us.

14. Contact Us

If you have any questions about these Terms of Service, please refer to the contact methods provided on our website's Contact Us page or relevant section.