Shipping policy

Shipping Policy

Thank you for choosing Tawfiq for your handmade cold process soaps! We are committed to ensuring your order arrives quickly and safely.

Processing Time

  • All orders are typically processed and shipped within business days.
  • Please note that processing and shipping do not occur on weekends or U.S. federal holidays.
  • During periods of high order volume, processing times may experience slight delays. We appreciate your patience.

Shipping Methods and Times

We offer various shipping methods to meet your needs:

  • Standard Shipping: Estimated business days for delivery.

  • Important Note: Shipping times are estimates, do not include weekends and holidays, and may be subject to carrier delays, weather conditions, or package delivery areas.

Shipping Costs

Shipping costs will be calculated at checkout based on your order's weight, dimensions, and chosen shipping method. We may offer free shipping promotions from time to time; please check our website for announcements.

Order Tracking

  • Once your order ships, you will receive an email containing a tracking number.
  • You can use this tracking number to track the status of your package on the carrier's website.
  • Please allow hours for tracking information to update.

Shipping Address and Delivery

  • Please ensure you provide an accurate and complete shipping address at checkout. We are not responsible for lost packages due to incorrect or incomplete addresses.
  • We are not responsible for stolen packages once they have been marked as "delivered." If your package is stolen, we recommend contacting local law enforcement and the shipping carrier to file a claim.

International Shipping

  • Currently, Tawfiq ships only to addresses within the United States. We look forward to bringing our products to global customers in the future.

Damaged or Lost Packages

  • If you receive a damaged package, please contact us within hours of receipt, providing photos of the damaged items and packaging.
  • If your package has not arrived after the estimated delivery time, please contact us, and we will assist you in contacting the carrier and resolving the issue.