Order Tracking Policy

At Tawfiq, we understand you're excited to receive your handmade soaps! We strive to make the delivery process as transparent as possible, so you can follow your order's journey right to your doorstep.

How to Track Your Order

Once your order has been processed and shipped, we'll send a shipping confirmation email to the email address you provided at checkout. This email will contain your unique tracking number and a link to the carrier's website where you can monitor your package's progress.

Please allow up to 24-48 hours for the tracking information to update after you receive your shipping confirmation. Sometimes, it takes a little time for the carrier's system to register the package.

When to Expect Your Tracking Information

We pride ourselves on our efficient order fulfillment! We process and dispatch all orders within 3 business days of your purchase. You can expect to receive your tracking information email within this timeframe. Please note that business days do not include weekends or U.S. federal holidays.

What if I don't receive tracking information?

If you haven't received your shipping confirmation email with tracking information within 3 business days of placing your order, please first check your spam or junk mail folder. If it's not there, don't hesitate to reach out to our customer service team at nelsondezeyi@gmail.com. We'll be happy to assist you in locating your tracking details.

Delivery Issues

While we do everything we can to ensure a smooth delivery, occasionally issues may arise. If your tracking information shows that your package has been delivered but you haven't received it, or if you suspect your package is lost, please contact the shipping carrier directly using the provided tracking number. If you need further assistance, our customer service team is here to help. Please refer to our Shipping Policy for more details regarding damaged or lost packages.